So, I wrote a letter to the good people at Worlds of Fun about our experience last weekend. And this dude wrote back...a personal and very nice email. I'm regaining some confidence in WOF.
I'm still waiting for free tickets ;) but here is his response:
Megan
Thank you so much for taking the time to write us here at Worlds of Fun. It is usually the high point of my day to listen to the concerns, suggestions, and comments of our guests. I was very upset to read about your experience at the Viking Voyager. It is unfortunate that someone found it necessary to share his hateful and obnoxious comments with the rest of our guests in the park. I apologize for your having to listen to his ranting while you were in line. However, I find it more unacceptable if our employees overheard this and did nothing to contact our security department. I assure you if that would have been the case we could have put an end to his comments or asked his group to leave the park. I want you to know that Worlds of Fun takes a lot of pride in promoting a fun and enjoyable atmosphere free of hate and discrimination. But after reading your letter, it seems we could do more. I want you to know we will continue to educate and train our seasonal staff to be aware of these issues and the appropriate actions to take when these situations arise. Once again please know the comments and attitude of one guest does not represent those of the park or the hundreds of employees who work hard each day to make Worlds of Fun the best amusement park in the midwest.
I was also upset to read in your letter about the service and meal you received at the All Stars Grill. As the Director of Retail Operations, I try to stress to all of our employees the importance of giving great customer service and putting forth a quality product our guests will enjoy. I was very sorry to read about the salads your group was served during your meal. I wish I would have been there at the time of your visit to listen to your concerns, fix the problem, and ensure you were served the best salad you've ever had!
Once again, thanks for taking the time to write us and pointing out ways we can improve the Worlds of Fun experience for our guests. I will remember to address the issue of healthy and vegetarian options as we look toward the 2008 season. But more importantly, we look forward to the opportunity to train our seasonal staff on ways to react when they encounter someone who is obnoxious so our guests and children don't have their days spoiled.
On behalf of the park, let me once again apologize for these two occurrences. I hope these two situations didn't ruin what I can only hope was a fun-filled and enjoyable day for you and your friends. I hope at some point you give us the chance to entertain you and either meet or exceed your expectations.
Have a great summer!
Matt Steere
Director of Retail Operations
Worlds of Fun / Oceans of Fun